Terra Tempo Website Privacy Policy

Under Applicable Data Privacy Laws, we, as the owner and operator of the https://www.beontempo.com website, are the “controller” of your personal information. “Terra Tempo” refers to the website and/or mobile applications we operate. “Services” covers all content on the Website, including information about destinations and seasonal travel itineraries presented to international visitors in the context of China’s solar terms, AI conversations, consultation services and other related services.

By using the Website, you acknowledge that you have read this Privacy Policy, as amended by us from time to time. When you provide personal information to us, however, we will separately ask whether you consent to receiving promotional communications from us and third-party suppliers of goods and services with whom we may share your information, and you agree to the collection, use, storage and disclosure practices described here in relation to the information you provide.

We are committed to complying with Applicable Data Privacy Laws. Your personal information may be processed by us or transferred to other group companies, affiliates, agencies and third parties providing services to us in jurisdictions outside Singapore, such as mainland China. In such cases, we will comply with Applicable Data Privacy Laws to ensure that your personal data is transferred only to jurisdictions that meet the adequacy requirements for data protection under those laws, or in other circumstances authorized by those laws.

We may engage third parties to advertise our products and services on other websites. These third parties may use cookies, web beacons and other devices or technologies to collect information about your visits to websites and mobile applications. The data typically collected includes your IP address, browser type, pages viewed, time spent on pages and links clicked. Third parties may use this information to deliver interest-based advertising and/or content to you. For a list of third-party service providers that may apply to you and their privacy policies, see Section 14, “Third-Party Services We Use”, of this Privacy Policy.

We collect information for various purposes, including, without limitation, tailoring the Services to your needs, measuring use of the Services and improving our products and services. Although you are not required to provide personal information, please note that if you choose not to provide certain information, we may be unable to provide particular services, functions or features, such as processing your travel inquiry.

Interaction Information and AI Conversations

When you interact with the Website, we collect certain information to maintain security and improve your experience. For example:

• AI conversation information — To help you explore China’s solar-term landscapes and personalized itineraries, the Platform incorporates AI conversation capabilities provided by the DVGO (DeepVoyage Go) technology platform (https://deepvoyage.ai). You can enter your travel needs, preferences or questions about exploring the solar terms directly in the AI chat without registering or logging in. During these interactions, the system collects the conversation content you enter, your IP address, device identifiers and access logs to generate travel suggestions in real time, improve the quality of responses and maintain system security;
• Marketing activity information — When you participate in marketing activities organized through the Website, we may collect all information you enter through links, spreadsheets or other data submission methods.

Inquiry Form Information

When you are interested in a particular solar-term destination or travel product and submit an inquiry form, we will ask you to provide certain information so that customer support and travel advisers can follow up, for example:

• Basic personal information and contact details — Including your name, email address and telephone number;
• Travel needs and preferences — Including your intended travel dates, number of travelers, destinations of interest and specific travel requirements;
• Communication records — Records of subsequent email or telephone communications and explanations of your requirements.

Information Obtained Through Cookies and Similar Tools

We use cookies, similar technologies and analytics tools on the Website to collect information about you, for example:

• Geographic location — We use cookies to display the version of the Website most relevant to your region.
• Usage behavior — We use cookies to collect information about your browsing behavior on the Website, including pages visited, links clicked and time spent on each page.
• Device information — We use cookies to understand details about your device, including, without limitation, its operating system, browser (such as Chrome or Safari), IP address, unique device identifiers, language settings and approximate location (city/state/country).
• Advertising interactions — We use cookies to understand which advertisements you view or click, so that we can settle payments with advertising partners and show you more relevant advertisements.

In addition to information collected directly from you, we may obtain information about you from various other sources, including third parties, business partners, affiliated companies and publicly available information.

If we retain and use your personal information in de-identified form, we will not attempt to re-identify it unless necessary to ensure that the de-identification process meets legal requirements.

We collect information through the following channels:

• Directly from you when you provide it, including, without limitation, your input in AI chats, content submitted through inquiry forms and information generated when you browse, use or interact with the Website;
• Automatically as you browse the Website and/or use the Services; automatically collected information may include usage details, IP addresses and information collected through cookies;
• From your email, File Transfer Protocol (“FTP”), cloud storage services or collaboration tools; and
• From third parties.

We use the information we collect or you provide, including any personal information, for the following purposes:

• Providing services and handling inquiries: To display information about China’s solar terms and itineraries, operate the AI chat assistant, process your travel inquiry forms and enable customer support or travel advisers to follow up by email, telephone or WhatsApp and customize your itinerary;
• Maintaining performance and improving services: To provide the best user experience and value, we need to ensure that the Services operate properly. Using personal information helps us understand users’ experiences with the Website and Services so that we can improve them;
• Monitoring compliance with policies and terms: We continually monitor whether users are violating the Terms of Service;
• Personalizing the service experience: We will personalize certain Website features, such as seasonal recommendations, based on the information you provide and what we know about you, to improve your experience;
• Notifying you of service changes and offers: We aim to help you make the most of our Services. We will send you curated seasonal travel offers, exclusive itinerary recommendations and feature announcements. For more information about these communications, see Section 6, “Marketing”, of this Privacy Policy;
• Advertising purposes: We need to process your information to assess the effectiveness of advertisements delivered to you and other users and to provide relevant personalized advertising;
• Other legitimate interests or lawful business purposes.

We may disclose aggregated information about users and information that does not identify any individual without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy, as follows:

• To affiliated companies;
• To third-party service providers: We may work with third-party service providers in the United States, China or other countries or regions that are engaged to provide services or perform functions on our behalf. These services include data storage, AI engine technical support, business analytics, email delivery, customer service tools and fraud prevention. Information shared with these providers may include data collected through analytics and tracking tools.
• To an acquirer or other successor: In the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of all or part of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceedings, we may share your information if users’ personal information is among the transferred assets.
• To business partners and local travel advisers: We may work with third parties to jointly provide products or services. For example, when you express travel preferences through an inquiry form or AI conversation, that information may be shared with dedicated travel advisers or local destination partners in China so that personalized itinerary suggestions can be prepared for you by email.
• To advertisers: When you click or interact with an advertisement, advertisers may place cookies in your browser.
• To professional advisers: Where necessary, we disclose personal information to assist professional advisers, such as lawyers, auditors, bankers and insurers, in providing services to us.
• To other parties with your consent: For information about withdrawing consent, see Section 17, “Contact Information”, of this Privacy Policy.

We may also disclose your personal information in response to lawful requests:

• To comply with any court order, law or legal process, including responding to government or regulatory requests.
• To enforce or apply our Terms of Service and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property or safety of Terra Tempo, our customers or others.

We will use your information to send you marketing information about products and services we think may interest you. Please note that you may opt out at any time. You have the right to ask us to stop contacting you for marketing purposes. If you no longer wish to receive marketing communications, please contact us using the information in Section 17, “Contact Information”, of this Privacy Policy, or click the unsubscribe link in the email.

Under Applicable Data Privacy Laws, you may, as an individual, have rights concerning the personal information we hold about you. These rights include, without limitation:

• The right to access the personal information we process about you;
• The right to request deletion of your personal information;
• The right to request correction of your personal information;
• The right to opt out of targeted advertising and profiling; and
• The right to opt out of the sale or sharing of personal information.

You may exercise these rights by contacting us using the information in Section 17, “Contact Information”, of this Privacy Policy. We will respond to requests in accordance with Applicable Data Privacy Laws. Please note that choosing to delete information or opt out of data collection and use may prevent you from using certain features.

Residents of certain US states may also have additional rights, including the right to lodge a complaint with a designated regulator. Please consult the relevant regulator’s guidance for more information.

We may retain collected personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When determining an appropriate retention period, we consider the amount, nature and sensitivity of the information, the potential risks from unauthorized use or disclosure, the purposes of processing and applicable legal requirements.

Information submitted through inquiry forms and AI conversation data will be retained for a reasonable period after your inquiry and subsequent service communications have been completed. Data may be retained for a commercially reasonable period for backup, archiving and audit purposes. The usual backup retention period is seven (7) years, or as otherwise provided by local law.

You may disable cookies at any time by adjusting your browser settings. As browsers differ, please consult your browser’s instructions for cookie management and other privacy and security settings. Please note, however, that disabling cookies may prevent you from making full use of all services on the Website.

The Services are not intended for people under 18. No one under 18 may provide personal information to the Website or through the Services. If you have reason to believe that a person under 18 has provided personal information to us through the Services, please contact us and we will endeavor to remove it from our databases.

We may transfer your personal information overseas, for example to the United States or mainland China, for the following reasons:

• Third-party service providers and AI engines: We share your information with third-party service providers operating outside your place of residence, such as the DVGO AI engine and cloud server nodes.
• Data storage: All personal data generated when you access the Platform, use AI conversations or submit inquiry forms will be transferred directly to and stored on our cloud servers and database machines in the United States.
• Cross-border service coordination: The Company’s service team in Shenzhen, China carries out routine technical maintenance, optimization of AI responses and handling of inquiry emails. When remotely accessing and processing US-stored data from within China, we will strictly comply with the requirements of China’s Personal Information Protection Law and related laws and regulations concerning data security safeguards and the principle of minimum necessity.
• Legal compliance: Data transfers required by laws and regulations in your place of residence or other countries.

Information collected from you may be transferred outside your country of residence for processing and storage. By using the Website and Services, you consent to the cross-border transfer and processing of information. We will take commercially reasonable measures to ensure that such transfers comply with all applicable data privacy laws and regulations.

We take reasonable measures to safeguard the privacy, accuracy and reliability of your information and protect it against loss, misuse, unauthorized access, disclosure, alteration and destruction. However, as no data security protocol is entirely invulnerable, we cannot guarantee the absolute security of our systems or databases. Any information you transmit through the Services is transmitted at your own risk.

If we are legally required to notify you of a breach involving personal information, we will do so by email, written notice or other means in accordance with the law.

Our Website and Services may contain links to external websites that we do not own or operate. Clicking these links may redirect you to third-party websites. We are not responsible for the content, privacy policies or security measures of those external websites.

The table below lists third-party services currently or potentially used by Terra Tempo and links to their privacy policies. We recommend reading their privacy policies to understand how these providers handle your personal information.

The following provisions apply to California residents:

California residents have the right to request details of the personal information we shared with third parties for their direct marketing purposes during the preceding calendar year. To make a request, please contact us at support@deepvoyage.ai with the subject line “California Privacy Rights Request”.

Sensitive personal information: If we collect location or preference information defined as sensitive under California law through inquiry forms or conversations, we use it only to provide location-based services and customized itineraries. You have the right to opt out of our use and disclosure of your sensitive personal information.

We continually improve our products and services and regularly introduce new features. All changes will be published on this page. For material changes to this Privacy Policy, we will notify all users in a commercially reasonable manner, for example through a prominent notice on the Website. Your continued use of the Website after changes are published on this page constitutes acceptance of the updated Privacy Policy.

If you have questions or requests regarding this Privacy Policy, you may contact our data protection officer by email at support@deepvoyage.ai.