Terra Tempo Terms of Service

By accessing or using our Services, you confirm that you have the capacity to enter into a legally binding contract, accept these Terms and agree to comply with them. Your access to and use of the Services is also governed by our Privacy Policy, which is available directly on the Website. The Services are intended only for users aged 18 or over. Anyone under 18 must not use the Website or related Services.

You agree to comply with these Terms. If you disagree with any provision, you must immediately stop using Terra Tempo or accessing the Website.

We may revise these Terms from time to time, for example when service features are updated or regulations change. For material changes, we will make commercially reasonable efforts to notify all users through Website announcements or similar means; however, you should review the Terms regularly to stay informed of changes. We will also update the last-updated date at the top of these Terms, which is their effective date. Your continued access to or use of the Services after the new Terms take effect constitutes acceptance of them. If you do not agree to the new Terms, you must stop accessing or using the Services.

3.1 Input Content and AI Interactions

Through the AI conversation capabilities provided by DVGO (DeepVoyage Go) (https://deepvoyage.ai) on the Website, you may enter travel needs, preferences and questions (collectively, “Input Content”) and receive itinerary suggestions and displayed results generated from that Input Content. You do not need to register or log in to use the AI chat. Input Content includes any text and data transmitted to the Website by you or on your behalf. As between the parties and to the extent permitted by applicable law, you retain ownership of all Input Content. We may use your Input Content to provide and maintain the Services, comply with applicable laws and enforce Company policies. You are responsible for your Input Content, including ensuring that it does not violate any applicable laws or these Terms.

3.2 Inquiry Forms and Email Follow-Up

When you are interested in a particular seasonal itinerary or destination, you may choose to complete and submit an inquiry form, which involves collecting your name, email address, telephone number, travel dates, number of travelers, destinations of interest and travel requirements. You understand and agree that submitting a form does not constitute a completed booking or a binding contractual relationship. We, together with our dedicated travel advisers or local service teams, will follow up by email or telephone to provide personalized itinerary planning and answer your questions.

You represent and warrant that submitting or transmitting Input Content or inquiry information to Terra Tempo does not infringe any third-party rights, including intellectual property, property or privacy rights. We have no obligation to review or screen your Input Content. We accept no responsibility for the accuracy of any content submitted by you or other users.

The Website currently allows you to browse seasonal and travel information, use the AI assistant and submit inquiry forms without registering or creating an account. If account registration or login is introduced in the future, you must provide accurate and current personal information when creating an account and are responsible for keeping your account and password confidential. We reserve the right to suspend or disable access to any Services at any time in accordance with these Terms.

For the purposes described in our Privacy Policy, we may collect and process certain personal information, including your name, email address, telephone number, travel preferences, cookies and device log data. The Privacy Policy and Cookie Policy explain our measures for collecting, using, storing and protecting data. Reading and agreeing to these Terms, the Privacy Policy and the Cookie Policy is a prerequisite for using the Website and related Services.

We display information about China’s solar terms, destinations and related travel itineraries or experiences (collectively, “Travel Products”). All seasonal products, itineraries and indicative prices displayed on the Website are provided solely for information and to guide inquiries.

Travel Products displayed on the Website are actually handled or provided by us, our affiliates or third-party local service providers (“Travel Product Providers”). When you decide through email correspondence to book a specific itinerary, you will enter into a separate itinerary service agreement or be subject to the applicable booking terms.

The Terra Tempo website itself is not an online payment agent or a direct retailer of flights or accommodation. We do not guarantee that displayed product prices are up to date, that products are always available or that all content is entirely accurate. The specific itinerary and price are subject to the legal documents finally confirmed by both parties during subsequent email communications.

Your access to and use of the Services must comply with these Terms and all applicable laws and regulations. You must not:

• Access or use the Services if you lack the legal capacity to fully agree to these Terms or are using the Services without authorization from a parent or legal guardian;
• Impersonate any person or entity, falsely represent yourself, or otherwise mislead others about your identity or affiliation with any person or entity;
• Intimidate or harass others, or distribute pornographic, violent or discriminatory content based on race, gender, religion, nationality, disability, sexual orientation or age;
• Use the Services to upload, transmit, distribute, store or otherwise make available files containing viruses or other malicious or technically harmful material;
• Post unsolicited or unauthorized advertisements, solicitations or promotional material;
• Post sensitive personal information about any third party or content that infringes another person’s copyright, trademarks or other intellectual property rights; or
• Engage in conduct that, in our sole judgment, is objectionable, restricts or inhibits others’ use of the Services, or may expose the Platform or its users to any type of harm or liability.

8.1 Service Content and License

All content on the Website, including solar-term copy, destination imagery, architectural design, software and technical components, but excluding text entered by users themselves, belongs to Duishi Culture and/or the relevant third-party owners or licensors. Without prior written consent, you may not copy, store, publish, modify, distribute, create derivative works from or commercially exploit that content. We grant you a limited, non-transferable, non-exclusive license to use the Website solely for personal browsing and consultation purposes.

8.2 Reverse Engineering and Technical Restrictions

You agree not to do, or permit others to do, any of the following:

• Reverse engineer, decompile or disassemble the Website or any software, AI components or technology we provide, or attempt to obtain their source code, underlying structure or algorithms;
• Circumvent any technical measures we implement to protect the Website;
• Use automated systems to access or scrape Website content at an abnormal frequency;
• Interfere with the Website’s normal operation or security.

The Website may integrate third-party service providers to improve the service experience, including AI conversation technology provided by DVGO, data storage and email delivery services. You acknowledge and agree that:

• Any interaction with third-party services constitutes a separate contractual relationship between you and the third-party provider, independent of the Website.
• The Company does not endorse any third-party services, the specific services or Travel Products provided to you by Travel Product Providers, or the particular third-party services they use. The Platform accepts no responsibility for the quality, accuracy, reliability or any other aspect of third-party services, products or content, or Travel Products supplied by Travel Product Providers.
• The Website may contain links to websites and resources operated by third parties. These links are provided solely for users’ convenience and do not constitute the Company’s endorsement or approval of those websites’ content, products, services or operations. The Company is not responsible for the availability or content of third-party websites or any damage or loss resulting from your use of them.
• Users must review third-party providers’ terms, conditions and privacy policies, including those of Travel Product Providers, and assume full responsibility for any interactions or transactions with those providers.
• Travel Product Providers are solely responsible for establishing and communicating their own terms, conditions and privacy policies to their customers and managing all interactions and transactions with them.
• Any transaction through a third-party payment processor, or carried out on your behalf by a Travel Product Provider, is subject to that processor’s terms. The Platform is not responsible for any aspect of such transactions.
• The Platform accepts no responsibility for the accuracy, reliability or any other aspect of third-party content or services, or Travel Products obtained through the Website. Users must exercise their own discernment and judgment when using such content, services or Travel Products.

10.1 AI-Generated Content and Information Display

The Platform incorporates AI conversation capabilities provided by the DVGO technology platform. Although we strive to provide accurate and relevant content, please note that AI models have limitations, including the potential to produce hallucinations and biases.

We make no representations or warranties of any kind regarding the accuracy, completeness or reliability of information generated by AI tools (“AI-Generated Material”). You should not rely solely on such material to make decisions, but should exercise your own judgment and conduct further research as necessary. You agree to comply with all applicable laws and regulations and the terms of this Agreement, including the Privacy Policy, when using the Website and AI-Generated Material. You must not use the Website or AI-Generated Material in any way that infringes, misappropriates or violates the intellectual property, proprietary or other rights of the Company or any third party.

Please note that disclaimers relating to the Services, content and any information on the Website also apply to all content generated using AI tools. No response generated by the Company’s AI tools forms part of any contractual agreement between you and the Company.

10.2 Services Provided “As Is”

Terra Tempo’s Services are provided on an “As Is” and “As Available” basis, without any express or implied warranties, including implied warranties of fitness for a particular purpose and non-infringement. We do not guarantee that the Website will operate continuously, without interruption or error, or that it will be entirely free of vulnerabilities or viruses.

10.3 Limitation of Liability

To the maximum extent permitted by applicable law, Terra Tempo and its operator, affiliates, directors, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of or inability to use the Services, including loss of profits, loss of data or business interruption.

To the maximum extent permitted by applicable law, you shall indemnify, defend and hold harmless Terra Tempo and its team against any losses, liabilities, claims, demands, damages, costs or expenses resulting from or arising out of: (a) your use of and access to the Website; (b) your breach of any provision of these Terms; or (c) Input Content you submit through the Services that infringes the lawful rights and interests of a third party.

We reserve the right to suspend, restrict or terminate your access to Terra Tempo at any time for business or operational reasons, with or without prior notice. You may also stop accessing the Website at any time. Upon termination, all limited licenses granted to you shall immediately terminate. Certain provisions, including those relating to intellectual property, disclaimers, limitation of liability, indemnification and governing law, survive termination.

13.1 Governing Law

The formation, effectiveness, performance and interpretation of these Terms, and the resolution of disputes, are governed by the laws of the People’s Republic of China, excluding, solely for the purposes of these Terms, conflict-of-laws rules and the laws of the Hong Kong Special Administrative Region, the Macao Special Administrative Region and Taiwan.

13.2 Jurisdiction

Any dispute, controversy or claim arising out of or relating to these Terms or the use of the Website or Services shall first be resolved through amicable negotiations between the parties. If negotiations fail, either party shall submit the dispute to a competent People’s Court in Shenzhen, China for resolution through litigation.

If you have any questions, please contact us by email at support@deepvoyage.ai.